1. Scope of application: This return and exchange policy applies to all goods purchased at beihailx. We are committed to providing every customer with satisfactory products and services. If you are not satisfied with the product you purchased, you can apply for a return according to the following policy.

2. Return period: From the date the customer signs for the goods, the customer has the right to return the goods without any reason within 14 days.

3. Return and exchange conditions:
1. The product is in good condition, unused, and has original packaging and accessories;
2. Provide valid proof of purchase (such as order screenshots, invoices, etc.);
3. If the product is returned due to quality problems, product photos or videos must be provided as proof.

4. Return process:
1. Contact customer service of beihailx to explain the reason and provide necessary evidence;
2. After the customer service review is passed, the return address and precautions will be informed;
3. Return goods by regulations;
4. After receiving the returned goods, we will inspect the goods as soon as possible and issue a refund within the specified time after confirming that they are correct.

6. Refund method: Refund according to the original payment method. The specific arrival time depends on the processing speed of the bank or payment platform.

7. Special instructions: If the goods are returned or exchanged due to the buyer's fault, the return shipping fee will be borne by the buyer. •if you find that the goods are damaged during transportation, please contact customer service immediately after receiving the goods and provide photos or videos as proof. We will assist with claims processing.

8. Legal basis: This return and exchange policy strictly abides by the provisions of the "consumer rights and interests protection law" and other relevant laws and regulations, and effectively protects the legitimate rights and interests of consumers.

9. Contact us if you have any questions or need assistance, please feel free to contact our customer service team.