Q1: How to register as a Beihailx user?
A1: Visit the Beihailx official website or download the App, click the "Register" button on the page, fill in your mobile phone number/email and set a password as prompted. Registration can be completed after passing the verification.
Q2: What should I do if I forget my password?
A2: Click "Forgot Password" on the login interface, follow the instructions to receive the verification code through the bound mobile phone or email, and reset a new password after successful verification.
Q3: How to purchase goods on Beihailx?
A3: You can search for the product you want in the search box, select your favorite product and click "Buy Now" or "Add to Cart", confirm the shipping address, payment method and other information before submitting the order and completing payment.
Q4: What payment methods does Beihailx support?
A4: Beihailx supports a variety of payment methods, including but not limited to Alipay, WeChat payment, bank card payment, credit card payment, etc. The specific payment method is subject to the actual page display.
Q5: How long does it take to receive the goods after placing the order?
A5: Beihailx's product delivery time depends on your region and the delivery method you choose. Generally, domestic orders are delivered within 1-3 working days after the order is shipped. There may be a slight delay in remote areas. The delivery time for international orders is longer, generally 7-21 working days, please refer to the estimated delivery time on the specific product page.
Q6: How to check the order status and logistics information?
A6: Log in to your Beihailx account, and you can view the status and logistics information of all orders on the "My Orders" page. There will be a corresponding logistics order number under each order, and you can click to check the detailed logistics track.
Q7: If you are not satisfied with the purchased product, how do you apply for a return and refund?
A7: According to Beihailx's return policy, if there are quality problems or dissatisfaction after receiving the goods, you can apply for return within the specified time. The specific steps are: enter "My Orders", find the corresponding order, click "Apply for After-Sales", fill in the relevant information according to the guidelines and submit a return application.
Q8: Regarding privacy and data security, how does Beihailx ensure it?
A8: Beihailx strictly abides by relevant laws and regulations, has formulated a detailed privacy policy, and adopts various technical and management measures to protect the security of users' personal information. For details, please refer to the "Beihailx Privacy Policy".